Updated on September 1, 2021
Welcome you to use our products and services! We understand the importance of personal data to you, your trust is very important to us, we will in accordance with the requirements of laws and regulations, and with reference to industry best practices to provide adequate protection for your personal data security. To this end, YECHAIN Distribution Platform service providers (or "we") have developed this Privacy Policy (hereinafter referred to as "this Policy") so that you are fully aware of how we collect, use, share, store and protect your personal data in the course of your use of YECHAIN Distribution Platform products and services and how you can manage your personal data.
Before you start using our products and services, please make sure you read and understand this policy carefully, with a particular focus on our bold/bold underlined terms, and make sure you fully understand and agree to them before you start using them. We have tried to explain the terminology used in this policy to you in a concise and plain language so that you can understand it. If you use our products and services, you will be deemed to have agreed to this policy.
This policy essentially explains to you.
[How we collect and use your personal data]
YECHAIN Distribution Platform provides you with convenient e-commerce transaction services, in order to achieve the provision of services, we will collect, use, share and store your personal data mainly based on the following needs.
- Member Registration: You can browse product information anonymously when you visit our website or client, but when you place a transaction or enjoy other member services, you need to register as a member of the YECHAIN distribution platform.
- Product/Service Display and Convenient Search: To save your time in searching for products and improve your online shopping efficiency, we will use our technology to display products/services that better fit your needs, including combining the prediction of your interest preferences and your favorite, added and purchased records to recommend products/services that you may need.
- Order and transaction fulfillment: you need to provide the consignee, delivery address, contact phone information in order for us to help you complete the transaction smoothly and protect your transaction security.
- Customer Service and Dispute Resolution: In providing customer service or dispute resolution services to you, we need to collect and process the necessary information from you for the purpose of verifying your identity, responding to you and reviewing the quality of service provided by our service personnel.
- Security: In order to protect your account and transaction security, we need to collect and process your device information, log information, we will also use this information to prevent the occurrence of various violations of law or other subjects of legitimate rights and interests are infringed.
Most of the above personal data about you is provided to us by you voluntarily, some is obtained by us when you use our products or services, and some is obtained indirectly from third parties.
We hope you understand that we cannot provide all of the above services to you alone, and that in many cases we will need to work with our affiliates and other service providers to provide these services to you, and therefore we may need to provide some of your Personal data. We will take the necessary technical and administrative measures to keep your personal data as secure as possible.
In addition, we may, at your option, provide your personal data to the seller or other person with whom you are dealing so that he or she can provide the products or services you have selected.
[How do you manage your personal data]
You can manage your personal data in a number of ways, such as deleting items from your shopping cart yourself, updating your personal data, and logging out of your account. If you have problems managing your personal data, you may also contact us using the contact form below and we will respond to your request within 7 days. However, please also understand that we may not be able to fully comply with your request due to compliance with legal and regulatory obligations or the necessity of the services we provide.
[Scope of application of this policy]
In particular, please note that this policy applies to the products and services offered to you by the service providers of the YECHAIN distribution platform in the form of websites and new forms that emerge with technological developments. If we and our affiliates use products or services from the YECHAIN Distribution Platform that do not have a separate privacy policy, then this policy also applies to those products or services.
In addition to the relevant information collection and use activities described in this policy, this policy does not apply to other services provided to you by third parties who establish contact with the Platform, and other services are subject to the rules for the collection and use of personal data that they state to you separately.
[Contact Us]
If you have any questions, comments or suggestions about this policy, or if you experience any problems managing your personal data, you can contact us through the various feedback channels we provide at.
1. Your personal data related inquiries, complaints about the problem, you can get in touch with us through the YECHAIN distribution platform customer service.
2. If you have any questions, comments or suggestions about the content of this policy or if you find that your personal data may have been leaked, you can contact our platform operations officer at od@yechain.com, office address: Building A6, Chuangzhi Yuncheng, Liuxian-dong, Nanshan District, Shenzhen.
This policy will help you understand the following.
I. Definition and scope of application
II. How we collect and use your personal data
III. How we use cookies and Congener technique
IV. How we share, transfer, and publicly disclose your personal data
V. How we protect your personal data
VI. How we store your personal data
VII. How you manage your personal data
VIII. How this policy is updated
IX. How you can contact us
I. Definition and scope of application
(i) Definitions
YECHAIN Distribution Platform: means the website of YECHAIN Distribution Platform (domain name http://www.yechain.com)
Personal data: all kinds of information recorded electronically or by other means that can identify a specific natural person or reflect the activities of a specific natural person, either alone or in combination with other information.
Sensitive personal data: personal data including identity document number, personal biometric information, bank account number, property information, whereabouts, transaction information, etc.
Personal data deletion: The act of removing personal data from the system involved in the implementation of daily business functions so that it remains unretrievable and inaccessible.
Unless otherwise agreed, the definitions used in this Policy have the same meaning as those in the YECHAIN Platform User Agreement.
(ii) Scope of application
This policy applies to all products and services provided to you by the service providers of the YECHAIN distribution platform in the form of the YECHAIN distribution platform website and new forms that emerge as technology develops.
If we and our affiliates use products or services from the YECHAIN distribution platform that do not have a separate privacy policy, this policy also applies to those products or services. If we and our affiliates have separate privacy policies for the products or services they provide to you, the corresponding privacy policies will apply to the respective products or services.
In addition to the relevant information collection and use activities described in this policy, this policy does not apply to other services provided to you by third parties other than the YECHAIN distribution platform, and other services are subject to their privacy policies and other rules for the collection and use of personal data that are otherwise stated to you.
II. How we collect and use your personal data and how you can manage your personal data
The personal data we need to collect and use about you in connection with your use of our products and services includes either.
1. In order to achieve the basic function of providing our products and/or services to you, you must authorize us to collect and use the necessary personal data. If you refuse to provide the corresponding information, you will not be able to use our products and/or services properly.
2. In order to achieve the additional functions of providing our products and/or services to you, you may choose whether to authorize the information we collect and use. If you refuse to provide it, you will not be able to use the relevant additional features properly or to achieve the functional effect we intend to achieve.
We would like to remind you in particular that.
1. We are committed to creating a variety of products and services to meet your needs. Because of the products and services we provide to you and the differences in the scope of specific products/services that different users choose to use, the basic/additional features and the corresponding type and scope of personal data collected and used may differ, so please refer to the specific product/service features.
2. In order to bring you a better experience of our products and services, we continuously strive to improve our products, services and technologies, and we may introduce new or optimized features from time to time, which may require the collection and use of new personal data or change the purpose or manner of use of personal data. In such cases, we will provide you with a detailed explanation through updates to this policy, pop-ups, page prompts, etc., and provide you with the means to choose your own consent, and begin collecting and using it only after obtaining your express consent. If you have any questions, comments or suggestions during this process, you can contact us through the contact information at the end of this policy and we will provide you with answers as soon as possible.
Some of the specific functional scenarios we will provide you with include.
(i) Help you become our member and account management
1. Basic Membership Service
We provide the Services to you based on an YECHAIN Platform account. In order to create an YECHAIN account you will need to provide us with at least your mobile phone number, proposed member name and password. If you refuse to provide the above information, you will not be able to register for an YECHAIN account and will only be able to use the browsing and search services.
We will determine your current account level based on the usage of your YECHAIN platform account and the rules set by the platform for calculating your account level, and provide you with the basic benefits corresponding to the corresponding account level.
2. Additional Member Services
Special member benefits: If you choose to provide your real name, gender, date of birth, place of residence, nickname, avatar and other personal data that is not required for registration, we can provide you with more personalized member services such as member birthday privileges.
Authorized Login: We may share your account information (avatar, nickname and other page prompts) with third parties with your consent so that you can easily register for a third party account or log in directly with the third party. We will use your personal data to the extent that you have authorized us to do so.
Member Role Services: If you apply to register for a member role as a distributor or supplier, you are required to voluntarily provide us with identification and/or business-related personal data for the purpose of verification, registration, disclosure and other purposes expressly advised by us of your identity and eligibility for other member roles.
(ii) Showing your personal data about products or services
In order to show you products or services that better fit your needs, we collect and use your browsing and search history and device information, service log information, and other information authorized by you when you visit or use the YECHAIN Platform website, and match products, services or other information that may be of interest to you through algorithmic models to predict your preference characteristics, and sort the products, services or other information presented to you based on your clicks, browsing or purchases. The products, services or other information displayed to you are ranked according to how you click, browse or purchase them. To meet your diverse needs, we will introduce diverse recommendation techniques in the sorting process to expand the recommended content and avoid excessive concentration of the same type of content. We may also push you commercial advertisements and other information that may be of interest to you or send you commercial short messages on YECHAIN and other third party applications based on your preferred characteristics. Among other things.
Device information is information about the device you are using (including device model, operating system version, device settings, MAC address and device identifiers such as IMEI, IDFA, OAID, device environment, mobile application list and other hardware and software characteristics), and information about the location of the device that we receive and record during your access and/or use of our Services.
Service log information is the details of your usage that we automatically collect and record during your visit and/or use of our Services, including browsing history, click-to-view history, search query history, favorites, add-to-cart, transactions, after-sales, follow-share information, posting information, as well as IP address, browser type, telecommunications carrier, language used, date and time of access.
Please note that device information and service log information alone is information that cannot identify a specific natural person. If we combine such non-personal data with other information to identify a specific natural person or use it in combination with personal data, such non-personal data will be treated as personal data for the duration of the combined use, and we will anonymize and de-identify such information unless we obtain your authorization or unless otherwise required by law or regulation.
In the meantime, we strive to safeguard your privacy experience by.
1. If you want to delete your browsing and search records, you can choose to delete them on your own.
2. If you do not want to accept the commercial advertisement we send you, you can unsubscribe or close it by replying to the SMS prompt or other means provided by us.
(iii) To provide you with the functions of collecting, adding, following and sharing
As you browse our website, you may choose to favorite, add to cart, follow merchants/brands/other members that interest you, and share information about products/services with third parties through the functional components we provide. In the course of your use of the above features, we may collect service log information including your favorite and add-to-cart records, following relationships, and sharing history for the above features and other purposes that we expressly state.You can manage or delete your favorites and additions in favorites, shopping cart.
(iv) Help you with order placement and order management
When you order specific products and/or services from our products and/or services, we will generate an order for you to purchase those products and/or services through our system. During the order process, you are required to provide at least the name of the recipient, the address of the recipient and the contact number of the recipient.
The order will contain information about the products and/or services you have purchased, the specific order number, when the order was created, the amount you should pay, and your notes. We collect this information in order to help you complete your transaction, to protect the security of your transaction, to facilitate your access to order information, to provide customer service and after-sales service, and for other purposes that we expressly state.
When you order products and/or services for another person through the YECHAIN Distribution Platform, you are required to provide the aforementioned personal data of that actual recipient and ensure that you have obtained the consent of that actual recipient to this Privacy Policy.
In order to facilitate your understanding, access and management of order information, we collect order information generated in the course of your use of our services for your display and management of your orders.
You can view and manage your order information through "My Orders".
(v) Helping you complete payments
In order to complete the order payment, we provide you with a variety of payment methods, when you use the balance payment, you need to accept and authorize the identity information to open the third-party payment account provided by the YECHAIN distribution platform, the balance account to recharge, and select the balance payment. Regarding the third-party payment methods provided by the platform, it is a separate privacy policy and will be provided to you when you apply for opening.
In order for us to keep you informed of and confirm the progress and status of your payment and to provide you with post-sale and dispute resolution services, you agree that we may collect information about the progress of your payment from the person you have chosen to deal with or from another financial institution of your choice.
(vi) Help with the delivery of products or services to you
In order to ensure the smooth, safe and accurate delivery and provision of the products and/or services purchased by you, we will disclose the delivery information related to the order to the company providing the logistics information system and technical services for the YECHAIN platform, and it will synchronize the relevant delivery information to the corresponding logistics delivery entity according to the choice of the products and/or services providing entity. You are aware of and agree to the inevitable access to and use of your delivery information by the corresponding logistics delivery entity for the purpose of completing the delivery.
For the purpose of providing post-sales and dispute resolution services to you, we need to be informed of and confirm the progress and status of deliveries in a timely manner, and you agree that we may collect information about the progress of deliveries from logistics-related service providers.
(vii) Customer service and dispute resolution
When you contact us or submit a request for in-sales, after-sales, or dispute resolution, we need you to provide the necessary personal data to verify your membership in order to protect the security of your account and system.
For the purpose of contacting you, helping you resolve a problem as quickly as possible or documenting the solution and outcome of the problem, we may keep records of your communications, correspondence/calls and related content (including account information, order information, other information you provide to prove relevant facts, or contact information you leave) with us, and if you make an inquiry, complaint or provide advice about a specific order, we will Use your account information and order information.
We may also use other information about you that is reasonably necessary to provide the Services and improve the quality of the Services, including information you provide when you contact Customer Service and information you send to us in response to a survey.
(viii) Other rules for the collection and use of personal data
1. If the information you provide contains personal data of other users, you need to ensure that you have obtained legal authorization before providing such personal data to the YECHAIN distribution platform.
2. We will obtain your prior consent if we use information for purposes other than those set out in this policy or if we use information collected for a specific purpose for other purposes.
3. If we obtain your personal data indirectly from a third party, we will explicitly request in writing from that third party prior to collection that they indicate the source of their personal data and whether they have obtained your legal authorization to collect, process and provide your personal data to us. Except where expressly permitted by law, we will only collect your personal data from a third party after confirming that the third party has obtained your authorisation, and if the scope of the third party's authorisation does not cover the purposes of our processing and use, we will process your personal data ourselves or require the third party to obtain your consent.
4. Exceptions with authorized consent
In accordance with the relevant laws and regulations, we collect and use your personal data without your authorized consent in the following cases.
(1) In connection with the performance of our obligations under laws and regulations.
(2) Those directly related to national security and defence security.
(3) Those directly related to public safety, public health, or significant public interest.
(4) Those directly related to the judicial or administrative administration of justice, such as the investigation, prosecution, trial and enforcement of sentences for crimes.
(5) Where it is necessary to protect your or another individual's vital legal rights, such as life or property, but it is difficult to obtain your consent.
(6) Personal data that you disclose to the public at your own discretion.
(7) Where personal data is collected from legitimate publicly disclosed information, such as legitimate news reports, government information disclosure and other sources.
(8) As necessary to enter into and perform the relevant agreement or other written document with you.
(9) Necessary for the maintenance of the safe and stable operation of the products and/or services provided, such as the detection and disposal of faults in the products and/or services.
(10) Other circumstances as stipulated by laws and regulations.
Please be aware that, in accordance with applicable law, if we take technical and other necessary measures to process personal data in a way that makes it impossible for the recipient of the data to re-identify a specific individual and cannot be recovered, or we may de-identify the information collected for research, statistical analysis and prediction purposes, for improving the content and layout of the YECHAIN Distribution Platform, for supporting products or services for business decisions, and for improving our products and services (including using anonymized data for machine learning or model algorithm training), then such processed data may be used without separate notice to you and without your consent.
5.If we stop operating the products or services of YECHAIN distribution platform, we will promptly stop the activities of continuing to collect your personal data, notify you of the cessation of operations in the form of one-by-one delivery or announcement, and delete or anonymize the personal data we hold in relation to the shutdown business.
III. How we use cookies and Congener technique
(i) Use of cookies
To ensure that the Site works properly, to make your visit experience easier, and to recommend content that may be of interest to you, we may store on your computer or mobile device cookies, Flash cookies, or other local storage provided by your browser (or associated application) that typically contains an identifier, site name, and certain numbers and characters (collectively "cookies"). With the help of cookies, websites are able to store data such as your preferences or the items in your shopping cart.
You may modify your acceptance of cookies or reject our cookies if your browser or browser add-on service allows you to do so, but if you perform the actions described in this section, it may in some cases affect your ability to access our site safely and may require you to change your user settings each time you visit our site.
(ii) Use of cookie-like technology
In addition to cookies, we may use web beacons, pixel tags, ETags and other Congener technique on our website.
For example, an email we send you may contain an address link to our website content, and if you click on that link, we track that click to help us understand your product or service preferences so that we can proactively improve our customer service experience. A web beacon is typically a transparent image that is embedded in a website or email. With the help of a pixel tag in an email, we can tell if an email has been opened. If you do not want your activity to be tracked in this way, you can unsubscribe from our mailing list at any time.
ETag (Entity Tag) is an HTTP protocol header that is transmitted behind the Internet browser and the Internet server and can replace cookies.ETag can help us avoid unnecessary server load, improve the efficiency of our services, save resources, energy, and we may use ETag to record your identity so that we can gain more insight and improve our products or services. Most browsers provide users with the ability to clear browser cache data, and you can perform the appropriate data clearing operations in the browser settings function. Please note, however, that by disabling ETag, you may not be able to enjoy a relatively better experience with our products or services.
IV. How we share, transfer, and publicly disclose your personal data
(i) Sharing
We will not share your personal data with companies, organizations and individuals outside of the YECHAIN Distribution Platform service providers, except for the following.
1. Sharing under legal circumstances: We may share your personal data to the public in accordance with laws and regulations, litigation, dispute resolution needs, or as requested by administrative or judicial authorities in accordance with the law.
2. Sharing with explicit consent: We will share your personal data with other parties after obtaining your explicit consent.
3. Provide you with the products or services you need to share if necessary: When you purchase products or services through the YECHAIN platform, we will share the necessary information related to the transaction in your order information to the provider of the relevant products or services according to your choice, in order to realize your transaction, delivery and after-sales service needs.
4. Sharing with Affiliates: In order to facilitate our provision of products and services to you based on your YECHAIN platform account, to recommend information that may be of interest to you, to identify member account anomalies, and to protect the personal and property safety of YECHAIN distribution platform affiliates or other users or the public from harm, your personal data may be shared with our affiliates and/or their designated service providers. We will only share personal data that is necessary and subject to the purposes stated in this policy, and will again seek your authorized consent if we share your personally sensitive information or if our affiliates change the purposes for which personal data is used and processed.
5. Sharing with Authorized Partners: We may engage authorized partners to provide certain services to you or to perform functions on our behalf, and we will only share your personal data for the lawful, legitimate, necessary, specific, and explicit purposes stated in this policy, and the authorized partners will only have access to the information they need to perform their duties, and we will require them by agreement not to use this information for any other purpose.
Currently, our authorized partners include the following types: Third party payment services.
(ii) Transfers
We will not transfer your personal data to any company, organization or individual, except for the following.
1. Transfer with express consent: we will transfer your personal data to other parties after obtaining your express consent.
2. In the event of a merger, acquisition or bankruptcy liquidation of an YECHAIN distribution platform service provider, or other situations involving mergers, acquisitions or bankruptcy liquidation involving the transfer of personal data, we will require the new company or organization holding your personal data to continue to be bound by this policy, or we will require the company, organization and individual to seek your authorized consent again.
(iii) Public disclosure
We will only publicly disclose your personal data if.
1. With your express consent or based on your active choice, we may disclose your personal data publicly.
2. If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules and public information of YECHAIN platform, or to protect the personal and property safety of YECHAIN platform users or the public from infringement, we may disclose personal data about you according to laws and regulations or with your consent, including relevant violations and the measures that YECHAIN platform has taken against you. For example, if you seriously violate the rules of YECHAIN by selling counterfeit products, we may publicly disclose your subject information and violations, and if it involves violation of laws, we will report it to relevant government departments for handling.
(iv) Exceptions to prior authorized consent for sharing, transfer, or public disclosure of personal data
According to the relevant laws and regulations, prior authorized consent is not required for the sharing, transfer, or public disclosure of your personal data in the following cases.
1. In connection with the performance of our obligations under laws and regulations.
2. Those directly related to national security and defence security.
3. Directly related to public safety, public health or vital public interest.
4. Those directly related to the judicial or administrative administration of justice, such as the investigation, prosecution, trial and enforcement of sentences for crimes.
5. for the purpose of safeguarding your or another individual's life, property or other significant legal rights and interests but where it is difficult to obtain your consent.
6. Personal data that you disclose to the public at your own discretion.
7. Where personal data is collected from legitimate publicly disclosed information, such as legitimate news reports, government information disclosure and other sources.
Please be aware that, in accordance with applicable law, if we take technical and other necessary measures to process personal data in such a way that a specific individual cannot be re-identified by the recipient of the data and cannot be recovered, the sharing, transfer, or public disclosure of such processed data does not require separate notification to you and your consent.
V. How we protect your personal data
(i) Technical measures we have taken for data protection
We have implemented industry-standard, reasonably practicable security measures to protect your personal data from unauthorized access, public disclosure, use, modification, damage or loss. For example, we use encryption technology to enhance the security of personal data, which is protected by SSL protocol encryption when exchanging data between your browser and the server, and we also provide HTTPS protocol secure browsing of the YECHAIN distribution platform website; we use trusted protection mechanisms to prevent malicious attacks on personal data within our capabilities; and we deploy access control mechanisms to ensure, to the extent possible, that We will use trusted protection mechanisms to prevent malicious attacks on personal data within our capabilities.
(ii) The organizational measures we have taken to manage data protection
We have established a data security management system to enhance the security of personal data in multiple dimensions, including organizational development, system design, personnel management, and product technology. We hold training courses on security and privacy protection to enhance employees' awareness of the importance of protecting personal data.
(iii) Response to personal data security incidents
If our physical, technical or administrative protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, resulting in damage to your legitimate rights and interests, we will promptly initiate emergency plans and take reasonable remedial measures to minimize the impact on your personal data and other rights and interests. If a personal data security incident occurs, we will also inform you in accordance with the requirements of laws and regulations: the basic situation of the security incident and the possible impact, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce the risk, the remedial measures for you, etc. We will inform you by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal data one by one, we will take a reasonable and effective way to publish the announcement. At the same time, we will also report the disposition of personal data security incidents in accordance with the requirements of regulatory authorities.
(iv) Autonomous prevention of account security risks
We strongly recommend that you use the services of YECHAIN platform in a secure network environment, and please use complex passwords and change your passwords from time to time, and login to YECHAIN platform should detect the network and device security environment to help us protect your account security.
When using the YECHAIN distribution platform services for online transactions, you will inevitably have to disclose your personal data, such as contact details or contact address, to counterparties or potential counterparties. In addition, you may also use our services to establish communication with third parties, exchange information or analyze content. You are requested to protect your personal data and to provide it to others only if necessary. If you find that your personal data, especially your account or password, has been leaked, please contact the customer service of YECHAIN distribution platform immediately so that we can take appropriate measures based on your application.
Please note that the information you voluntarily share or even publicly share when using our services may involve personal data or even personally sensitive information about you or others. Please consider more carefully whether to share or even publicly share relevant information when using our services.
VI. How we store your personal data
(i) Storage locations
Personal data collected and generated in the course of our operations in the People's Republic of China will be stored in the PRC. We will provide your personal data to entities outside of China after we have fulfilled our obligations under the law in the following circumstances.
1. The applicable law is clearly defined.
2. Obtain your express authorization.
3. Your personal initiative such as cross-border transactions via the Internet.
In the above cases, we will ensure that your personal data is protected to a degree no less than that set out in this policy, including through contracts.
(ii) Storage period
We will only retain your personal data for as long as necessary to achieve the purposes described in this policy, unless there are mandatory retention requirements by law, such as the E-Commerce Law of the People's Republic of China, which requires that information about products and services and transactions be kept for a period of not less than three years from the date of completion of the transaction. We judge the duration of storage of personal data mainly by reference to the following criteria and whichever is longer.
1. To complete the transaction purpose related to you, maintain the corresponding transaction and business records to respond to your possible inquiries or complaints.
2. To ensure the safety and quality of the services we provide to you.
3. Whether you agree to a longer retention period.
4. Whether there is any other special agreement or legal or regulatory provision on the retention period.
After the retention period has expired, we will delete or anonymize your personal data as required by applicable law.
VII. How you manage your personal data
You can also access and manage your personal data by.
(i) Accessing, correcting and supplementing your personal data
You have the right to access, correct or supplement your personal data. You can do this yourself by.
1. Login to the YECHAIN distribution platform, enter the "account management", you can query, correct personal data and personal account-related information.
2. Login to the YECHAIN distribution platform and choose to contact customer service for help to assist you in querying, correcting or supplementing your personal data.
(ii) Deletion of your personal data
You can make a request to us to delete personal data by contacting the customer service of YECHAIN distribution platform in the following cases.
1. If our handling of personal data violates laws and regulations.
2. If we collect and use your personal data without your express consent.
3. If our processing of personal data is in material breach of our agreement with you.
4. If you voluntarily canceled your account.
If we decide to respond to your request for deletion, we will also notify the subjects who have received your personal data from us as soon as possible and request that they delete it promptly (unless otherwise required by law or regulation, or unless these subjects have independently obtained your authorization).
After you or we have assisted you in deleting the relevant information, we may not be able to immediately remove the corresponding information from the backup system because of applicable legal and security technical restrictions, and we will securely store your personal data and restrict any further processing of it until the backup can be erased or anonymization is achieved.
(iii) Cancellation of your account
You can request a cancellation of your account by.
Log in to the YECHAIN distribution platform and select Contact Customer Service for assistance in requesting your account cancellation.
After you voluntarily cancel your account, we will stop providing you with products or services and delete or anonymize your personal data as required by applicable law.
(iv) Respond to your request above
To protect the security of your account, when you make a request to us as described above, we may ask you to verify your identity (e.g., by asking you to provide a written request or otherwise) before processing your request.
We will respond to your written request to us as described above within 7 days. If you are not satisfied with our response, you can also initiate a complaint through the customer service of the YECHAIN distribution platform.
In principle, we do not charge a fee for your reasonable requests, but we will charge a fee for multiple repetitive requests that exceed reasonable limits, at our discretion. We may refuse requests for information that is not directly related to your identity, for information that is repeatedly requested without reasonable justification, or for requests that require excessive technical means (for example, requiring the development of new systems or fundamental changes to current practices), that pose a risk to the legal rights of others, or that are impractical.
We will not be able to respond to your request, as required by law or regulation, in the following circumstances.
1. in connection with the performance of our obligations under laws and regulations.
2. Those directly related to national security and defence security.
3. Directly related to public safety, public health, or significant public interest.
4. Those directly related to the investigation, prosecution, trial and enforcement of sentences for criminal offences.
5. Where there is sufficient evidence of subjective malice or abuse of rights by the subject of the personal data.
6. For the purpose of safeguarding the life, property and other significant legitimate rights and interests of the subject of personal data or other individuals, but where it is difficult to obtain the person's authorized consent.
7. Responding to your request will result in serious damage to the legitimate rights and interests of you or other individuals or organizations.
8. Those involving trade secrets.
VIII. How this policy is updated
Our services and technology are constantly being updated and optimized in response to your needs and those of other users, so when new services and business processes change, we may update our Privacy Policy to inform you of the specific changes. We will not, however, limit your rights under this Policy without your express consent.
We will also provide more prominent notice of material changes (including when we notify you through public announcements on the YECHAIN Distribution Platform or provide you with pop-up alerts).
Material changes within the meaning of this policy include, but are not limited to.
1. Significant changes in our service model. Such as the purpose of processing personal data, the type of personal data processed, and the way personal data is used.
2. We have a significant change in control, etc. such as changes in information controllers arising from mergers and acquisitions, reorganizations, etc.
3. A change in the primary recipients of the sharing, transfer or public disclosure of personal data.
4. Significant changes in the rights you have in relation to the processing of personal data and the manner in which they are exercised.
5. Changes in the department responsible for handling personal data protection, contact information and complaint channels.
We will also archive older versions of this Policy on a dedicated page on the YECHAIN Distribution Platform for your review.
IX. How you can contact us
You can contact us and we will respond to your request within 7 days by contacting us at.
1. If you have any questions, comments or suggestions on the content of this policy, you can contact us through the YECHAIN distribution platform customer service.
2. You can contact us (please specify that you are relating to the YECHAIN Distribution Platform) at od@yechain.com. Business Address: Building A6, Chuangzhi Yuncheng, Liuxian-dong, Nanshan District, Shenzhen. Please note that we may not respond to questions unrelated to this Policy or the protection of personal data.